Now pk Privacy Policy — Your Information Is Completely Safe With Us
This page provides a detailed description of how your personal information is collected, used, stored, and kept secure at now pk. We believe that transparency and data protection are fundamental rights of every user.
Last Updated: January 2025
What Information We Collect and Why
Registration & Identity Information
When you open an account at now pk, we collect basic identity information such as your name, mobile number, email address, and date of birth. This information is used to verify your account, ensure security, and provide you with our services. In some cases, national ID or passport details may also be requested for age verification. We never collect unnecessary information without your consent, and the information collected is used only for the required purposes. Your data is kept fully encrypted and secure in our systems.
- Name, mobile number & email — for account management.
- Date of birth — for age verification and legal compliance.
- Identity document information — used only in necessary verification processes.
Financial & Payment Information
During deposits and withdrawals, we collect necessary payment method information such as your mobile banking number or bank account details. This information is used solely to complete transactions and prevent financial fraud. We never store your full bank card number or PIN. Transaction history is retained for a specified period as required by law and is not shared with third parties. We use industry-standard encryption technology to protect your financial information.
- Mobile banking or bank details — for payment processing.
- Transaction history — retained in compliance with anti-money laundering policies.
- Card number or PIN — never stored.
Device & Usage Information
When you use now pk, we automatically collect information about your device type, operating system, IP address, and browser. This information is used to ensure platform security, detect fraud, and improve service quality. Gaming session data — such as how long you played or which games you played — helps support responsible gaming practices. We use cookies that make your login experience smoother and remember your preferred settings. You always have the option to manage cookies from your browser settings.
- IP address & device information — for security and fraud prevention.
- Gaming session data — for responsible gaming monitoring.
- Cookies — to remember your login and user preferences.
Third-Party & Data Sharing Policy
Now pk never sells your personal information to advertisers or third parties. However, limited information may be shared with trusted partners such as payment processors, identity verification providers, and technology service providers — solely for operational purposes. These partners are also contractually obligated to comply with our privacy policy. We may be required to disclose information in accordance with applicable laws in Bangladesh if there is a legal obligation or court order. Ensuring your control over your own data is our highest priority.
- Data sale — never done.
- Trusted service providers — limited data shared strictly for operational needs.
- Legal requirements — as applicable under the laws of Bangladesh.
Your Rights & Control Over Your Data
Right to Correction of Information
You can update any incorrect or outdated information in your account at any time. Your name, email, or contact number can be changed directly from your profile settings. Some identity information may require assistance from the support team and re-verification to update. We always ensure that the information in your account is up to date and accurate.
Right to Deletion of Information
You may request the deletion of your account and associated data. However, we are required to retain financial transaction records for a specified period as required by law. Upon requesting account closure, your personal information will be deleted as promptly as possible. Please contact the support team regarding this matter and we will assist you throughout the entire process.
Data Portability
You have the right to receive a copy of the information associated with your account. Such requests can be made through the support team, and the information will be provided after appropriate verification. We believe in transparency and are committed to ensuring you have full control over your own data.
Right to Opt Out of Marketing Communications
You can opt out of promotional emails or notifications at any time. Update your notification preferences from your account settings or contact the support team. Even after opting out of marketing communications, important account-related messages may still be sent.